Complex Retail Hardware Operation
Customer Story
Building a structure requires the right hardware. And connecting a massive team across a huge distance requires the right software.
- employees
- Industry
- location
The Challenge
The Solution
The Result
The unnoticed noticeboard
The client was struggling to communicate effectively with their whole team, especially their truck drivers and older staff who weren’t tech savvy.
They were looking for a system that created a two-way communication, not just a way to broadcast corporate messages from the top down. Basically, they wanted a way to have a conversation with their staff and bring people closer together despite their dispersed locations.
Their current system was just too outdated. In fact, they were printing hard copy notices and hanging them on noticeboards. Naturally, it was taking ages for the staff who move around, like their drivers, to see the information. And much of it was important, regarding things like payroll.
Constructing a conversation
It was clear the client’s approach wasn’t going to cut it. It just wasn’t functional for staff to be left out of the loop of important updates.
Our LiveTiles customer service representative began talking to the client’s communications department and setting up workshops to figure out what kind of solution the client was looking for.
After these sessions at the client’s headquarters and their branches across Scandinavia, a lot of information was collected. Everyone had their say, from senior management, to finance, to the drivers, to those working on the sales floor.
Findings pointed clearly to the need for a new platform to support great two-way communication.
This intensive research found that a new intranet was definitely required. But not just one. Five connected intranets were needed to really get each region’s workers supported and engaged, and to provide region-specific information.
Building a family vibe
LiveTiles built an intranet per branch for the client. The client now has five intranets, all controlled via one app.
Information screens were placed in lunchrooms to replace the old-school noticeboards. Now staff can use the app and the desktop version of their intranet, and glance at the info screen during breaks.
There’s also channels for specific workers in specific regions for targeted information like staffing announcements, anniversaries, and get-togethers.
Staff adopted the technology and a beautiful change in staff morale resulted, with workers saying they feel they are “part of something bigger”. They can post their own announcements and respond to others. The technology has brought the teams together, despite their geographical distance.
Instead of just receiving notices from above, it’s now a conversation with all members of the company. The intranets have done the absolute best thing they could do: they’ve made staff feel like a family.
"Staff adopted the technology and a beautiful change in staff morale resulted, with workers saying they feel they are part of something bigger."
