No urgency, and then…
LiveTiles had been connected with this particular client for a while. The client had reached out with some interest in using our Employee Directory software. LiveTiles had presented many different demonstrations to address some integration pain points that the client had.
The LiveTiles/client connection was great. The client really liked the platform but at that point there was no real urgency for them to actually implement it. Then COVID-19 hit and everything changed.
With responsibility for hundreds of staff, the client had a real challenge. They needed to quickly move all their staff from corporate desktops to a work from home environment as the pandemic unfolded.
One of the biggest issues the client encountered was that all their people data was incorrect. They also found they had no way of gathering that information as fast as they needed it. And they needed it fast.
Most importantly, the biggest issue around staff details was actually an OH&S one. The client was legally required to have accurate knowledge of the location of their staff during work hours. They needed a way to get those up-to-date details as soon as possible.