The ailment
The client provides vital healthcare infrastructure to a large portfolio, including hospitals, ambulances, and community health. Their users included everyone from doctors, to emergency service, to administration staff. Their users were also spread over a big area geographically.
While this large client was devoted to tending to the health and wellness of the community, their internal communications needed a dose of tender loving care. To make matters more difficult, the client was dealing with lots of outdated legacy systems and often a somewhat conservative view of IT systems and cloud-based solutions.
When the Coronavirus pandemic hit, it became more important than ever for the client to get their communications in better health, so they could keep the community safe.
The client came to LiveTiles because once they had to send a substantial part of their workforce to work from home, their systems were unable to cope with the workload. That included user proficiency, and consequently the strain that they were placing on their help desk for support.
