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Digital workplace trends

Creating a digital employee experience
for the hybrid workforce.

Employee experience has always been important, but it has never been as critical as it is today. Find out what digital workplace trends can help you shape the narrative.

For many of us, 2020 has been very challenging, and 2021 looks set to be just as difficult. To get through this, we need continuing resilience, efficiency, community, clarity, continuity, inventiveness, intelligence and empathy. We need strong leadership that listens. We need effective tools that allow people to carry out their individual roles and remove associated barriers. We need people to be able to connect to their colleagues effortlessly. We need to continually focus on the health and wellbeing of the workforce. We need to celebrate and amplify positive organizational culture.

A strong employee experience delivers all the above, because it starts with the employee at the center, and then prioritizes those elements of the workplace that really matter. By applying this focus in a coordinated way, organizations ultimately reap the benefits with better productivity, stronger talent retention, fantastic customer service and happier employees. And here, the digital workplace can play a very significant role.

In this year’s digital workplace trends report, we detail the 2021 trends across the digital workplace and digital employee experience that provide opportunities for practitioners to make a difference. Drawing inspiration from LiveTiles customers, we cover three main themes – the Connected Workplace, Improving Productivity and the Human-Centered Workplace.

Karl Redenbach, CEO LiveTiles, November 2020

Digital workplace trends 2021

The challenges created during COVID-19 have given us a great opportunity to further focus on our digital transformation both internally and externally. From a people perspective, we have enhanced our digital experience to ensure colleagues feel included, engaged and motivated regardless of whether they are working remotely or at our dealerships. Now more than ever we need to connect our colleagues, keep them up to date with the latest news and promote our inclusive culture across the board.


Amanda Mogan-Wilson: Head of Communications and Engagement, Jardine Motors Group

The challenges created during COVID-19 have given us a great opportunity to further focus on our digital transformation both internally and externally. From a people perspective, we have enhanced our digital experience to ensure colleagues feel included, engaged and motivated regardless of whether they are working remotely or at our dealerships. Now more than ever we need to connect our colleagues, keep them up to date with the latest news and promote our inclusive culture across the board.


Amanda Mogan-Wilson: Head of Communications and Engagement, Jardine Motors Group

The challenges created during COVID-19 have given us a great opportunity to further focus on our digital transformation both internally and externally. From a people perspective, we have enhanced our digital experience to ensure colleagues feel included, engaged and motivated regardless of whether they are working remotely or at our dealerships. Now more than ever we need to connect our colleagues, keep them up to date with the latest news and promote our inclusive culture across the board.


Amanda Mogan-Wilson: Head of Communications and Engagement, Jardine Motors Group

Convenient. Enjoyable. Meaningful. These are the principles needed to guide all employees in a hybrid workplace design. The events of this year have highlighted the need for inclusive and accessible design principles. This new way of working means whether you’re on the road, in the office or at home the level of experience needs to be consistent for all those collaborating.


Tariq Moanah, Digital Product Lead responsible for Digital Workplace Experience
Legal & General

Our LiveTiles chatbot has not only given our teams back their time, it’s allowed us to understand what customers need to know and is a friendly first point of contact for BDO.


Peter O’Sullivan, Head of People and Culture, BDO Australia, Richard Harbridge

Rolling out a digital workplace for our global employee base of 110,000 people has allowed us to communicate internally in a more consistent, inclusive and targeted way for the first time. This brings greater value and relevance to the communications received by our employees—they get content that interests them and helps them to do their jobs.


Global Director, Enterprise Communication Content & Channels
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