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Global Australian Airline

Real world use case

A global airline with staff located in Hong Kong, New Zealand, Australia and the United States.

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Transportation
Global

The Challenge

A dated and difficult intranet left remote and onsite airline staff with no single point of truth for shared information, restricted collaboration tools, and few staff engagement metrics.

The Solution

Using LiveTiles, the airline developed a new intelligent intranet with a drag-and-drop interface, relevant team portals, communication sites, and a suite of new metrics to gauge staff participation.

The Result

Staff now act as ‘designers’ who add and manage relevant content for their teams, and the company has seen an explosion in staff engagement and a welcome drop off in IT tickets.

Bring all eyes to one place

Helping team members quickly find accurate information was a key challenge for this airline, with workers wrestling with a difficult and outdated network.

Email chains ballooned, offsite workers were frustrated and struggled to connect to the existing intranet, and collaboration was a nightmare.

In the midst of all this, the company had no visibility on how staff were engaging with new information. There needed to be a dramatic overhaul.

Staff are now ‘designers’

A drag-and-drop LiveTiles Page Designer infrastructure breathed new life into the organisation’s intranet. Suddenly, staff could act as ‘designers’, adding and managing relevant content for their teams.

The intelligence function also serves new and tailored content to those who actually need to see it, and maintains a flexible and centralised information point.

The intelligence function also serves new and tailored content to those who actually need to see it, and maintains a flexible and centralised information point.

Using Microsoft SharePoint Online as a foundation, LiveTiles has enhanced the user experience, provided better access controls and intelligence to build a powerful new intranet for the company’s 10,000 employees.

Tailored, up-to-date information in a single place

Whether they are servicing a plane, checking in passengers or working in head office, every team member can now access tailored, up-to-date information and essential third-party applications in a single place.

The SharePoint Online foundations make the LiveTiles intranet easily accessible from anywhere for the airline’s mobile staff, and integrated collaboration applications have created a one stop, single source of truth for users.

The transformation from a troublesome, high-maintenance legacy system to a platform for enterprise-wide communication and collaboration has allowed this airline powerful new opportunities.

For us it is crucial to have a central place where everyone is updated with the same information. We can use the LiveTiles intranet as a platform to celebrate our wins and get news out quickly; the new intranet means we can reach all teams, all roles.

Technology Delivery Partner

Learn more about how LiveTiles can reshape your company.