Customer service is increasingly utilising bots for business to create Automated Call Agents. This is where bots are used to determine a customer or employees needs via a service bot. It’s also a great way to upsell, and inform the people using your platform, transforming the customer experience.
You can use HR business bots during the hiring process to screen candidates, offer employment and to help with onboarding new employees. With already hired employees, bots can help answer frequently asked questions for current employees.
From shipping to logistics, distribution, procurement, inventory and order processing, bots can be created to automate processes and communicate across your organisation. This frees up time for your people to make sure that freezer load of goods can be shipped on time and gets to the right people.
You can use branding bots to communicate with your customers or employees. This can be done for in-store promotions, or to advertise various products that are relevant for the customer.
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Need to find information to help you in your day-to-day work? Marketing bots are a great way to keep an eye on the happenings inside and outside your organisation. Bots can be used to monitor, research and as organizers for projects.
Use Sales Bots to find out specific information about potential and existing customers. The gathered information, can then be used to adapt a pricing structure and find out about trends within specified industries.
From the initial interaction on banking apps, to more complex processes, such as account based automation, finance bots can be implemented. Financial planning, accounting and repeated operations, can also benefit from automated bots.
With risk management bots, you can decrease cyber security instances and make sure you are GDPR compliant in just a few steps.
The bot is now not only helping staff get to where they need to go quickly, but it’s also supplying them with documentation and analytics around who’s using what. Now the client will be able to build a historical data set to gain valuable insights around what information their employees need and use the most.
Double down on productivity and let your people focus on the work that matters most by employing bots as personal assistants to handle repetitive tasks.
LiveTiles Bots is an intuitive web-based product for creating, customizing and publishing Virtual Assistants within your organization.
New ways to use bots are being found every week. At LiveTiles, we believe using tech for good and to optimise your business, should be a priority. Using bots can increase productivity and enable your workforce to focus on the human-centric elements of deep thinking, strategy and creativity.
What are you going to make today?
Automate both simple and complex conversational processes to free up time to concentrate on business strategy
Bots are a great way to help both employees and customers by providing information quickly and informing
Digital transformation is a much talked about term and bots can help you on the journey, by providing automated services
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