For some time now, it’s been clear that no organization can afford to ignore artificial intelligence (AI), and particularly when designing a digital workplace solution, AI plays a critical role. We are long past the point of seeing AI technology as an afterthought, or nice-to-have. It must be baked into the business and IT strategy of an organization.
Here are just some of the ways you can use AI in digital workplace solutions to bring tangible added value to your organization.
Automation of repetitive tasks
Not in a ‘the bots will replace us’ scenario, but rather a positive development for employees, who are freed from manual and repetitive tasks. Leaving them more time to devote to more enjoyable, creative – and productive – activities.
Repetitive tasks are known to be a risk to employees’ physical health, e.g., causing conditions such as carpal tunnel syndrome, and if manual work is involved, back and shoulder pain. The effect of these recurring tasks on a person’s mental health can be just as severe. Just as stress can contribute to mental health issues, boredom can also adversely affect the well-being of your employees. This can lead to high employee turnover.
Automation takes a lot of unnecessary and boring tasks off your employees’ desks, whether it’s a bot to answer employee questions on remaining vacation days, real-time data analytics replacing complicated reporting processes, AI technology to contact staff whose profiles have incorrect or missing info, or even the ability to publish once, and have LiveTiles push the content out to multiple platforms via the Intranet news engine.
A global workplace means that not everyone will speak the same language. This can be a huge headache when setting up a digital workplace, as you need localization for each country. Not only is this a tech issue, as you need a multilingual content management system, you also need a way to quickly and cost-effectively translate into the local language of your employees. In some countries, such as Canada, it is also a legal requirement to publish all information in English and French.
With LiveTiles machine translation, you can provide information in 90+ languages to your employees around the world, reaching staff regardless of their location and linguistic background. Enable and disable languages with one click in our fully-customizable language module. You can also drive employee engagement and inclusion by enabling colleagues to create and comment on posts in their own language. This commentary is then instantly translated so that colleagues in other locations can understand and join the conversation.
Measure the impact of your digital workplace
When you invest in a digital workplace solution, you want to know whether it is effective. Studies have shown a ROI of a digital workplace solution to be on average 150%, through increased workforce productivity, streamlined business processes, and reduced cost of supporting a mobile workforce.
You monitor your customer website to ensure that it is persuading visitors to take action, so why should you ignore the performance of your internal communication tools?
With LiveTiles analytics, you can determine the effectiveness of your communication in real time, and take informed, data-driven decisions on improving your content. With data visualization heatmaps and a cross-platform analytics portal, you can collect and analyze content, visitor behavior, engagement, and more.
AI and Personalized Content
Employees who enjoy using the digital workplace solution are more likely to use it regularly. You can increase acceptance and usage by tailoring the experience so that the information provided is relevant and stress-free. LiveTiles uses AI analytics and behavioral analysis to understand what the employee needs. This pre-filtering of information ensures the employee isn’t overwhelmed with irrelevant messages.
The development of generative AI, such as ChatGPT, Bard, and Dall-e will bring further changes to how we use (and work alongside) AI in the digital workplace. Organizations and their digital workplace platforms need to be adaptable and flexible to take advantage of these new technologies.
AI in the digital workplace is just one of many topics that will be covered at the upcoming Gartner Digital Workplace Summit from 15 – 16 May 2023 in London. We’d love to see you there. Come visit us at Booth 113, or alternatively, you can schedule a meeting here.