At LiveTiles, we have already talked about our vision for AI in the digital workplace, and how AI can be deployed within intranet to enhance productivity and work quality.
It isn’t a matter of importing a gimmicky chatbot to answer your employee’s questions.
Governed well, an AI Assistant will deliver hyper-relevant information specific to questions about your organization, and help employees to automate tedious tasks, information-finding and content management.
In other words, it stands to drive significant value. However, if you need to make a case for AI in your workplace intranet, you need to make sense of the madness.
Read on, and we will explain how.
Corporate AI is madness: Here’s how you take back control
You don’t need us to tell you that the corporate world is still in an AI ‘teething phase’, and you aren’t alone if you are finding it difficult to make decisions on your own AI strategy.
On one hand, some of the largest corporations are rushing to develop strategic partnerships with generative AI companies, while many lack a strategy for AI implementation beyond employee ‘bring your own AI’ (BYOAI).
Other businesses are opting out of the AI ‘race’ entirely.
You may be worrying about the serious headaches that AI could cause – but at the same time, you know just how valuable it could be to streamline work with a tool like an AI Assistant that can answer your employees’ questions, drastically reducing the time it takes them to find information.
That’s why, at LiveTiles, we have built the Azure-based AI Engine to deliver one thing above all else: certainty.
However, making the end-user experience seamless starts at the back end. For administrators, control of the AI assistant is simple within the Operations Centre, making governance as simple as indexing PDFs, MS365 Office and SharePoint Policy pages for your AI Assistant to draw answers from.
However, control also means having a futureproof AI with extensibility.
This is why the LiveTiles AI Engine embeds AI functionality smartly across your digital workplace solution, preparing it for the growth your organization expects, such as by allowing for information from new third-party sources, or directory data from additional business units as you expand.
In summary, simple governance puts you in control of AI madness, and the right Engine helps your AI Assistant (and your employees) make quick work of big data.
Make a value case for AI at your organization
As we have already stated, our approach to AI is that it only works if it delivers value in your organization.
Of course, value is an imprecise term that means different things for different organizations, and those we have talked to have highlighted some of the ways in which they see AI driving value:
- Conversational search (as an enhancement to intranet search) within the AI Assistant is expected to significantly enhance productivity versus current ways of finding information.
- The ease-of-use of the AI Assistant will create a more satisfying experience of work – which will ultimately deliver ROI via improved retention.
- In a similar way, these organizations also expect users to feel less frustrated by daily tasks, thanks to faster and easier access to information.
What we learn from the above is that the value for AI solutions is quantifiable, not as immediate return on investment, but a longer-term ‘soft ROI‘ .
It’s important to remember that, for knowledge workers who spend 2 hours every day searching for information and an average of 11 apps every day, there’s a multidimensional benefit to reducing friction and automating tedious tasks:
Employees focus on more lucrative work, all while improving morale, job satisfaction, and productivity – all of which generates real, ‘hard’ ROI.
Even more so, considering the AI Assistant is included for free as part of your LiveTiles subscription.
Secure AI deployment within LiveTiles Intranet
If the internal communications, IT and intranet changemakers we have talked to are positive about the potential impact of a hyper-relevant AI solution that simplifies governance, the other critical questions about AI deployed in LiveTiles Intranet were around data security.
It may not surprise you that an AI Assistant, drawing from a poorly-governed, insecure knowledge base of sensitive information, constitutes a significant security risk in a large, complex organization.
That is why, as well as our commitment to value in workplace AI, this has gone hand in hand with a robust approach to security:
- The AI Assistant is hosted securely within your Azure tenant, meaning only you have access to confidential content.
- Within the Operations Center, you can define the content that the AI Assistant draws from, ensuring your users only see what they need to see.
- The entire LiveTiles ecosystem is GDPR-compliant and certified to ISO 27001, ensuring our exceptional security extends across your whole intranet ecosystem.
In short, LiveTiles manages the code, but you host the database – ensuring that your security is under your control.
A safe way to unlock the transformative power of AI at your organization
In summary, if you know that AI holds great promise at your organization, but can’t justify the risks or uncertainty, then take the first step to a transformative AI experience with LiveTiles.
Secure, powerful and designed to deliver maximum value in your organization’s specific context, the LiveTiles AI Assistant and AI Engine will show you how transformative an out-of-the-box intranet AI solution is.
The AI Assistant is accessible within the Everywhere Widget, a powerful productivity widget that unites AI assistant and search features, quick links and custom functionality to streamline your intranet experience even further.
Ready to see it for yourself? Simply talk to us to book a 30-minute personalized demo.
