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- The LiveTiles AI Assistant is a virtual assistant that will let your users find resources and applications on LiveTiles Intranet by asking it plain-language questions.
- It is part of the LiveTiles ‘Everywhere Widget’, which will appear as a floating button at the bottom of their LiveTiles Intranet window, which will also give you them access to rapid, useful links and customizable notifications.
- The LiveTiles AI Assistant, powered by our Azure-based AI Engine, will launch progressively from June on LiveTiles Intranet, with extended features (including the rest of the Everywhere Widget and roll-out to Microsoft Teams) coming later in the year.
In hybrid digital workplaces, it isn’t just the information and tools we have to do our jobs that make our organizations more or less effective.
It’s the way we access them.
At many digital-first organizations, just like yours, knowledge workers may spend as much as 1 day per week simply looking for the information they need to work.
It’s the equivalent of having 5,000 employees, and only 4,000 able to work.
In a complex organization, providing employees with seamless access to every resource they need to work is a serious challenge for administrative/IT teams to fix – but doing so yields untold rewards in productivity, engagement and the potential for innovation.
We talked about the untapped potential of AI to resolve these problems earlier this year, which is why solving those problems, and unlocking those advantages have been the reason behind the latest feature launch for LiveTiles Intranet: one that will help users and their administrators make sense of a complex workplace and make information-finding (and organization) seamless.
If you have LiveTiles Intranet, you can get to know the tool you use to do it – simply by talking to it.
Talk to your knowledge base with the LiveTiles AI Assistant
The LiveTiles AI Assistant is an AI-powered virtual assistant that provides your employees with accurate workplace information and rapid access to resources within your version of LiveTiles Intranet.
Powered by our Azure-based AI Engine, the LiveTiles AI Assistant simplifies information-finding by giving immediate, accurate answers to plain-language questions about anything you might need, with personalization and user relevance at its heart.
What questions could your AI assistant answer?
- “Where is the latest anti-bribery policy?”
- “Do you have an onboarding checklist?”
- “I have lost my laptop. What should I do?”
- “Who can I talk to approve an exceptional leave request?”
- “I need an expert on ISO-compliant project management. Who can I talk to?”
Those searches – which can take several minutes to resolve (and cost much more time due to the loss in productivity from task-hopping) – take just seconds, thanks to intelligent search.
Simply put, it minimizes the number of steps between a user’s intent and them achieving their goal.
Reduce app-switching, maximize efficiency – and categorically improve the user’s experience of intranet.
So, how does it work for administrators?
How do administrators manage the AI Assistant?
From a user’s perspective, the AI Assistant is seamless to use. They simply click their Everywhere Widget at the bottom of their screen (more on this shortly) and type out the question they have.
However, the tool they use is part of a much more powerful framework – LiveTiles’ AI Engine – that you can develop frictionless AI experiences in line with the evolving needs of your organization.
However, it is designed to be easy for administrators to use, organize and scale within your existing LiveTiles Operations Centre.
Using the Operations Centre, admins can:
- Curate the content of the AI Assistant with PDFs and text-based Office 365 formats.
- Index specific SharePoint policy pages, such as work-from-home policies, that allow up-to-date, employee-critical information to be retrieved within seconds.
- Create custom tabs to personalize the wider Everywhere Widget experience (including Quick Links built around the most common queries asked of your AI Assistant).
It’s powered by Azure AI, grounded with company’s information and SharePoint-based policies, and deployed entirely within your tenant as a secure, safe and responsive framework.
The AI Engine and AI Assistant are part of a significant upgrade to your existing LiveTiles Intranet, that’s just one part of the upcoming Everywhere Widget.
What is the Everywhere Widget?
The LiveTiles AI Engine is part of LiveTiles’ new Everywhere Widget – a direct upgrade to our Everywhere Panel that unites notifications, AI Assistant features and essential links into a single interface accessible across LiveTiles Intranet.
The Everywhere Widget at the bottom of your Intranet window will travel wherever you navigate, giving you instant access to:
- Notifications
Get instant access to the most relevant notifications, stay up to date with all the latest happenings in your workplace, and engage, interact, or filter the news that matters most to you.
- AI Assistant
Access immediate, accurate answers to work-related questions, streamline tasks, and optimize efficiency with intuitive assistance right at your fingertips.
- Quick Links
Instantly find essential tools, documents, and websites – with user-first customization by streamlining access with the Everywhere Widget.
The Everywhere Widget is the most user-friendly, time-saving way for your teams to find the resources and people they need to work effectively – and to make your digital environment an essential feature of your employee’s digital experience.
When will the LiveTiles AI Assistant be available?
The LiveTiles AI Assistant will launch within LiveTiles Intranet for select customers in June 2024.
It’s just the first step in a far-reaching range of upgrades to your LiveTiles Intranet, that will make the Everywhere Widget and all of its features available throughout the LiveTiles product stack as the year progresses.
A final word: how LiveTiles does AI differently
Our vision for AI at LiveTiles is clear: it’s about going beyond the hype and delivering real, measurable benefits to our customers.
We’re not just implementing AI for the sake of it; we’re using it to enhance operations, deliver actionable analytics, and provide personalized assistance that makes every employee’s day more productive and enjoyable.
AI doesn’t matter unless it delivers a better employee experience, and that’s what LiveTiles’ AI Engine is designed to do, with innate extensibility that serves the unique, evolving needs of your business.
You can learn more about LiveTiles’ approach to AI for the workplace here.
Have any questions or want to start using the AI assistant to make information-finding at your organization quicker than ever before? Why not get in touch to book a free demo to get a sneak peek of how it could work at your organization.
