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Why “Moments That Matter” Matter: A New Approach to Employee Experience

Many workplaces introduced the hybrid work environment, which enabled employees to reestablish routines and improve relationships with their families. 

In the world of EX, organizations focus on “Moments That Matter” to boost engagement. But what exactly are these “moments”? 

“Moments that matter” are those interactions with an organization that have the biggest impact on employee experience. 

These moments take on a whole new meaning and significance in the remote world of work. They are no longer solely concerned with traditional career milestones like recruiting, onboarding, training, promotion, and retirement. Moments that matter grow more intimate and all-encompassing when the lines between home and work-life blur and merge. 

Being aware of moments that matter  

Each person has their own unique needs. Moments that matter can range from taking a break from work to bringing a child to school for the first time. Some can be major life events like the birth of a child or the death of a parent. Moments like these create memories, and memories create meaning. 

By paying attention to these moments, HR can create an environment where employees feel supported and cared for by their company, which will result in increased productivity and loyalty among staff members. 

When employees feel like they are being treated as individuals instead of cogs in a machine, it makes all the difference whether they stay with your company. 

Turning moments that matter into opportunities for engagement 

Organizations must provide a holistic employee experience throughout the whole employee journey in order to implement significant change. Actively listening to the workforce is one of the ways leaders can cooperate with employees to define moments that matter. 

You can build trust by going beyond annual surveys. Explore the highs and lows of people’s experiences through journey maps and informal, organic conversations. Let people share feedback in real-time, no matter where they are in the journey. 

It’s essential to have a channel of informal communication, especially for retail coworkers who work outside of traditional offices. 

And to empower people to be their authentic selves at work, organizations must give them a strong sense of purpose. Leaders can do this by linking the organization’s “why” to employee communications. 

When you understand your people, you can improve organizational performance 

The new normal is one where the traditional employer-employee relationship is being replaced by a more fluid, dynamic connection between leaders and their people. 

Understanding your people is a key part of creating an environment where they can thrive. If you don’t know what matters most to them, then how can you possibly create an environment where they feel valued and supported? You need to know what makes them tick—what really motivates them—so that you can make decisions that will have the biggest impact on their happiness and productivity. 

Leaders and employees must proactively design and shape EX. By learning more about the moments that matter most to their people, leaders can make improvements that will make the greatest impact on connection, engagement, performance, well-being, and inspiration. It will also help organizations deliver a consistently positive experience that gets richer as time goes on. 

 Check out this white paper to know more about Mapping Out the Moments that Matter in an Employee’s Journey. 

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