With graduate, vocational and cadet opportunities for students, BDO is one of the most sought after employers in the country and fields thousands of queries, comments and interactions per year.
But staff found the bulk of questions were the same again and again. When do I apply? What vacancies do you have? What should I expect from the interview process?
Dealing with such high volumes of candidates, the team found it difficult to make sure each applicant experience was first-rate, and accurately reflected the company’s values and brand.
By mapping the recurring queries and developing flexible intelligence, LiveTiles customized and built a chatbot that alleviates the stress that comes with floods of student queries.
With a friendly, open tone and a profound, wide-ranging database, the chatbot empowers staff to turn their minds to novel problems, while maintaining a positive, responsive relationship with the prospective student.\
Capable of deployment to multiple channels – like Microsoft Teams, Outlook, webpages – LiveTiles Bots are centrally managed and easily modified to match the changing needs of the organisation.
Available 24/7, BDO’s Buddy the Bot, built with LiveTiles Bots, has produced a 36% reduction in information request administrative overheads, a 28% drop in online enquiry submissions, and a 22% increase in customer satisfaction with the recruitment process.
Using the dashboard of chat log analysis, the BDO team can train Buddy the Bot to answer questions in a ‘smarter’ way, so it captures sentiment of the user response and determines the most commonly asked questions.