Creating a great employee experience that drives long term client relationships: the IQTalent Partners story.

Interest groups to encourage employee comms

Interest groups use the Reach platform to communicate with each other and promote their work to the wider organization. These groups engage in topics such as diversity and inclusion, volunteering and company events, driven by remote and head office teammates.

IQTalent Partners also has its own version of ‘Lifelong Learning’, making sure all of its employees are continually current with the latest technology and best practices. Judson, who describes himself as “a mentor (and Swiss Army knife) for associates in our Nashville office, focusing on employee success and knowledge sharing across the firm,” has developed a strategic training program for new hires. During the four-week intensive new–hire training initiative, they learn and train together, bringing that collaborative approach right from the start of their careers. All of the training and associated materials are stored and available 24/7 through Reach.

The program continues as their career advances through the company. “We are deliberate about training and developing generalists,” he adds, “who can take skills and aptitudes to pretty much any client situation.”

Holly Parsons, associate product manager at the company, who was responsible for building the site structure, creating and migrating content, and driving further engagement, has been pleased with the way her colleagues have taken to the Reach platform, both as content owners and consumers. Also, slick design, customized to the IQTalent Partners brand, has helped ease of use and user adoption. “Unlike many companies, we don’t have a ‘head office and everybody else’ culture, so that’s not a problem we’re trying to solve with internal communications. LiveTiles Reach is for everyone.”

“Just because you’re in the head office doesn’t mean you have access to more knowledge,” adds Parsons. “With interest groups and frequent news pieces, Reach encourages that fluidity between all 300-plus of us. Reach also provides a ‘single up to date source of truth’ for all of us at the company – this is especially valuable in these times, as we’ve continued to hire new people, many of whom have never met another employee in person. It gives them a sense of the pulse of the company.”

Whether an IQTalent Partners employee is at their kitchen table or at headquarters, LiveTiles is there, providing news and community connections while empowering each employee with the information they need to serve their clients better.