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Global Midstream Energy Operation

Customer Story

How do you get a team with so many staff on the move to stay connected without an app?

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Energy
Global, North America

The Challenge

An outdated SharePoint solution that was no longer fit for purpose. Filled with internal documents, it was near impossible for staff to know what information was current and correct. They also needed a way for their first line staff to access forms and policies, wherever they were working…and it couldn’t be via a mobile app.

The Solution

A digital solution with great findability for sourcing internal documents, with great follow-up support for the client.

The Result

A new intranet with up-to-date info and great internal news that has been wholeheartedly embraced by staff.

When companies like Rolls Royce come to another continent, they have to start somewhere. 

These are the flattering words of a client who took a chance on a tech company that was new to Canada. (That’s us, LiveTiles!)  

This client is one of North America’s major oil companiesWith more than 100 employees and contractors, from truckers, to marketers, to those in processing, the client has lots of different staff to keep connected.  

But those staff preferred to not use mobile apps, presenting a unique challenge to our LiveTiles representativeHow do you get a team with so many staff on the move to stay connected without an app? 

An unwelcome blast from the past 

The company was struggling with an old legacy SharePoint. The support was about to expire, and management saw it as a good opportunity to find something more efficient.  

One of their main pain points was documents…there were so many online that it was near impossible staff to know what information was current and correct. 

It was also important that their people on the road have a way of accessing all policies, procedures, and forms. They have a lot of people that are all over the place in plants and driving and transport, that needed access to everything.  

Unlike most companies, the staff in this company weren’t keen on the mobile platform. It just wasn’t popular, even with the younger staff. This presented a unique challenge. The intranet would have to be a very enticing place to visit, to keep all workers in the loop. 

The client was not necessarily focused on technology, but the move to the cloud really forced them to have a look at this. They hired experts within IT, and they allowed them to make recommendations on the way forward.  

They reached out to multiple organizations, creating a short list of tech providers. At that point, LiveTiles was relatively new in North America, but ultimately were chosen for the superiority of the platform, but also the customer service LiveTiles offers.  

They took a bit of a gamble on LiveTiles, saying, “we believe in the superiority of the platform. And we’re going to trust that you are going to support us.”  

Who needs an app when you love your intranet? 

It was clear the client needed a good intranet. Findability was one of the main requirements. For example, the HR department needed to have all their documents in a single central location. Policies and procedures were vital too. To be able to automate them using the LiveTiles platform was powerful for them. 

For this client, our role was less about doing a massive digital transformation project, and more about getting the client’s tech up to speed and setting the foundations for future opportunities.  

"For this client, our role was less about doing a massive digital transformation project, and more about getting the client’s tech up to speed and setting the foundations for future opportunities."

A beautiful friendship  

A new intranet has been implemented. Feedback on the new system was very positive. It’s easy to use, stylish, and full of current info 

The client adopted an intranet-first approach. If internal news is available, it must be made available on the intranet first. Employees embraced the approach, and the client noticed staff efficiency went up. 

Years after rolling into this company’s life, LiveTiles is still connecting with this client about future improvements and additions to their internal technology. 

I think the biggest value that we have received from this client is the relationship,” our LiveTiles representative said.  

The client has been a reference for at least six, seven opportunities already. We’re very thankful for the help they provide. 

Learn more about how LiveTiles can reshape your company.