Monaghan County Council were using SharePoint 2007, an old legacy intranet system operating from servers on site. The preferred option was to upgrade to SharePoint Online but there were no skills inhouse to develop or design an intranet portal, and neither was their capacity to maintain it into the future, and this is when LiveTiles became the favored solution.
Business critical information was often siloed under the remit of one specific department. Business processes were not well aligned or streamlined, and each department operated more independently than the IT department would have liked.
This resulted, inter alia, in a heavy administrative burden for the IT department which was forced to spend valuable time maintaining and updating information because not only did users not have editorial permissions for the legacy system, but it was also too complex and required technical skills even for basic information updates.
