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Moorabool Shire Council

Real world use case

Connecting remote employees during a pandemic.

300+

Government
Australia

The Challenge

Moorabool Council information management systems lacked consistency and centralised controls of data. When the COVID-19 pandemic hit, they had another problem. They needed a great way for their staff to stay connected that could be implemented quickly.

The Solution

Moorabool Council engaged SXiQ, one of Australia’s leading providers of Digital Employee Experience and Microsoft Office 365 implementations, to rapidly implement an Intelligent Intranet. LiveTiles employee communications app Reach was the perfect solution to keep staff engaged and connected while working remotely.

The Result

Despite the complications due to Covid-19, Moorabool was able to stay in contact with all of their remote staff.

The right technology can do a lot for business 

When the global pandemic hit, the Moorabool Council knew they needed a way to connect their staff. They implemented the LiveTiles employee communications app Reach. 

The council, in close partnership with SXiQ and LiveTilesimplemented the right technology to breathe new life into their internal operations. Now their staff can easily access organisational information and centralised documentationEnterprise-wide corporate communications are now enhanced 

Re-create the connection

The Moorabool Council information management systems lacked consistency and centralised controls of data, with documents and information originating from multiple source systems, resulting in a mix of manually intensive business processes, which were hindered by multiple sources of truth for the employee experience. 

A decision was made to implement a best practice Intelligent Intranet to centralise information and corporate communications. 

  • Decentralised storage of documents, information and news for employee information and technology interactions. 
  • Low level of digital enablement in the workforce. 
  • Legacy on premise technology. 

When the global pandemic hit, much of the council’s workforce began working from home. The council’s ICT leader Lalitha Koya said the council’s workforce is diverse, with staff based both indoors and largely outdoors. 

While they had an existing system, the team just wasn’t connecting in the same way. 

“There wasn’t really the connection between people, especially when it’s lockdown,” Lalitha said.  

Little things, like sharing a crazy cat picture or a puppy picture, that’s the connection we’re missing.

Lalitha Koya, Manager Information & Communication Technology
Moorabool Council Reach mobile app for employee engagement

Rapid implementation

Moorabool Council engaged SXiQ, one of Australia’s leading providers of Digital Employee Experience and Microsoft Office 365 implementations, to rapidly implement an Intelligent Intranet. SXiQ facilitated a design thinking workshop and the subsequent Intelligent Intranet implementation within a 3.5-week time frame.

This solution enabled the council to have a solid foundation to provide a centralised source of truth for all organisational digital resources. The solution is implemented on top of a Microsoft Office 365 platform, enabling continual security updates, new features and functionality, plus future proofing with new technology from Microsoft Office, Azure and LiveTiles.

Rapid implementation of an Intelligent Intranet, leveraging Microsoft Office 365, SharePoint and LiveTiles technology.

The council also investigated the LiveTiles employee communications app Reach with the intention of implementing it while their staff were working from home.

Facilitating remote work

Moorabool Council, in close partnership with SXiQ and LiveTiles, enabled their staff to engage with organisational information, access centralised documentation, and benefit from enhanced corporate communications.

The solution provides easy-to-use site templates that allow users to create brand and security compliant content, quickly.

Moorabool Council met their key objectives of achieving operational efficiencies, becoming digitally enabled, improving compliance, and enhancing the experience of their staff and customers.

Leveraging the power of Microsoft 365, LiveTiles and SXiQ, the Council continues to build out new functionality, leveraging LiveTiles site templates to build new department intranet sites quickly, notably the Animal Pound application.

  • Industry leading Intelligent Intranet, beautifully designed.
  • Centralised sources of truth for all organisational information, news, policies, and employee information/ interactions.
  • Microsoft Cloud enabled platform to enable further capabilities via LiveTiles site templates.

The Reach app worked out well too. It proved to be a great way for staff to keep in touch while working at home. Lalitha said it’s become “second nature” for staff to post and comment on pictures.

“People constantly share posts of what’s happening, a simple thing like a sunrise, or ‘I went for a walk today in my one hour,’” he said.

It’s these simple human connections that make remote working so much nicer, bringing back some of the great “watercooler” culture the staff at the council enjoy.

Our business was amazed to go-live from zero to Intelligent Intranet in 3.5 weeks

Lalitha Koya, Manager Information & Communication Technology

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