With very a diverse workforce covering pilots, maintenance and back office employees spread across multiple base-airports, a one size fits all approach was always going to be difficult. To add further complexity to the situation, the workforce was also highly mobile, both on the ground and in the air.
Real-time updates was the goal, but delivering that to so many different stakeholders, on many different devices, was a big challenge.
The staff communication app was built with LiveTiles Reach. It provides employees with important company updates, as it happens.
Changes to flight plans, updated guest information, weather warnings and company updates are all delivered to everybody’s smartphone, tablet or laptop. The message is posted once, and it’s immediately in everyone’s hands.
The lightweight, mobile, and easy to use LiveTiles Reach solution has not only improved communications within the company, but also had a positive impact on corporate culture and customer service.
Not only are employees are up to date on all of the important company information, but they are also starting to share information about themselves and their roles, and really getting to know each other.