Jardine Motors Group

Making sure information is in the right hands

Master mechanics are the most experienced and most in-demand colleagues on the ground at JMG. Their extensive apprenticeships are known to build a loyalty to their craft beyond a loyalty to their dealership. They were, therefore, a challenging group for Amanda’s drive to improved internal communications.

During the recent pandemic, while many of JMGs colleagues were furloughed (temporarily laid-off on paid leave), several repair teams were retained for emergencies. They could not, however, travel or collaborate in their usual way, troubleshooting issues with the bonnet up and the toolkit at hand. They started using Teams to communicate with each other and troubleshoot remotely to share their expertise.

This was an entirely organic initiative, but Amanda has set it as a benchmark for future development as it provides a key indicator of how easy-to-use digital workplace tools can drive great grassroots collaboration. She is also encouraging the senior managers of the dealerships to own ‘their’ news and information channels to drive internal learning and communications at a local level which increases engagement and knowledge sharing across the sites.

Driving forward, JMG plan to leverage the LiveTiles platform for innovations such as chatbots and enhanced analytics for more data-driven decision making. While employees work from home, their work schedules are often not the ‘traditional’ ones, and so Amanda believes that giving them the ability to connect, get information and solve issues anytime, anywhere will further cement connections and communications within the company.

Amanda Mogan-Wilson, currently training for an Ironman challenge to raise funds for Breast Cancer, understands that communications at the company is a marathon, not a sprint, but strongly supported by the management team, she continues to develop the system’s capabilities and focus on its successful implementation across Jardine Motors. Internal comms and more engaged colleagues are now firmly in the driving seat with eyes fully focused on the thrilling journey ahead.