With more than $2.4 billion in project revenue in 2019 alone, Sundt recognized that its current workplace technology strategy needed an overhaul. Leadership knew they had to evolve their workplace collaboration technology to better support staff, improve business processes and invest more meaningful time in their customer relationships.
The focus for Sundt’s digital workplace transformation was the Sundt Management System (SMS), an intranet-based communications platform. The SMS plays a central role in Sundt’s operations and administrative functions as an extensive library of forms, templates, guidance documents and other references. It is maintained by the Sundt IT team and the Sundt Project Support Department, directed by Carla Collinge, which includes Sundt’s Project Management Office (PMO) and Continuous Improvement (CI) personnel. The SMS also houses third-party resources like confidential documentation and intellectual property belonging to Sundt’s clients.
Sundt Construction built the SMS “out of the box,” using Microsoft SharePoint and Office 365, but they found the lack of customization flexibility and functionality had a negative impact on user adoption and engagement.
The Sundt IT Team wanted to provide a tailored intranet experience for the company’s specific business and user needs. Wanting to democratize platforms for all users and reduce dependence on in-house IT support resources, Sundt invested in LiveTiles Intelligent Workplace Platform, which enabled the IT team to craft an engaging intranet experience.