For many of us, 2020 has been very challenging, and 2021 looks set to be just as difficult. To get through this, we need continuing resilience, efficiency, community, clarity, continuity, inventiveness, intelligence and empathy. We need strong leadership that listens. We need effective tools that allow people to carry out their individual roles and remove associated barriers. We need people to be able to connect to their colleagues effortlessly. We need to continually focus on the health and wellbeing of the workforce. We need to celebrate and amplify positive organizational culture.

A strong employee experience delivers all the above, because it starts with the employee at the center, and then prioritizes those elements of the workplace that really matter. By applying this focus in a coordinated way, organizations ultimately reap the benefits with better productivity, stronger talent retention, fantastic customer service and happier employees. And here, the digital workplace can play a very significant role.

In this year’s report, we detail the 2021 trends across the digital workplace and digital employee experience that provide opportunities for practitioners to make a difference. Drawing inspiration from LiveTiles customers, we cover three main themes – the Connected Workplace, Improving Productivity and the Human-Centered Workplace.

Karl Redenbach, CEO LiveTiles, November 2020