The main way staff communicated was a series of Facebook groups. Information was stored in various places online, and there was no central repository for staff to easily access information. Kardinia wanted a system that would enable streamlined communication across separate centers via news posts and instant chat. They were also keen for their data to be stored in Australia.
LiveTiles Reach fit the bill. It integrates seamlessly with Office 365 and Microsoft Teams, and the mobile app meant it could be accessed anywhere, at any time. Creating news articles and updates is quick and easy.
All Kardinia centers have visibility of important documents, and staff are connected. Staff are engaging with the platform, and when it came to COVID, they were able to easily post important internal updates as the news unfolded.
Kardinia has four main centres across regional Victoria. Joe Peters is ICT manager at Kardinia Early Learning Centres, and it’s his responsibility to make sure the technology works. Each centre has around five or six classrooms, and about 180 staff across them.
Information was stored in various places online. There was no central repository for staff to quickly and easily access information. Staff were communicating via private Facebook groups, information was disjointed or duplicated, and centres were disconnected from each other.
“There was information all over the place. File servers, cloud storage, OneDrive, Google Drive; it needed to be centralised,” Joe said.
Kardinia wanted a system that would enable streamlined communication across separate centers via news posts and instant chat.
Kardinia was also very conscious of being good stewards of the resources they have, and need They were very conscious of confidentially and where data was stored.
Joe discovered LiveTiles Reach via a good old-fashioned Google search. The chosen product had to meet the following criteria: a global company, a scaleable platform, and a reasonable price point.
“It ticked the boxes in terms of communication, posting articles, events, as well as being local in Australia, because from a legal perspective, what records that we have, we didn’t want it to be hosted overseas.
“From a due diligence perspective, we went through the process of approaching several companies.
“Some of the earlier platforms we looked at, other competitors for example, they were very expensive,” Joe said.
“From a technical perspective, not having to create separate security groups or permissions was fantastic. You’ve got that one email, one password.”
Another key criteria for Kardinia was a quality mobile app experience.
“Being able to access it from anywhere was probably the main factor,” Joe said.
Kardinia also wanted a product that would work in the Microsoft Teams environment.
“We’re shifting to Teams. We are driving that move as an organization and we wanted something that would dovetail into that environment too.”
“The first thing that people need to see when they turn on the computer, is to launch straight into the intranet.
Kardinia can now offer their staff to a “one-stop shop” intranet using LiveTiles Reach. The implementation has been a fast process for them. Joe said it was about a month from choosing LiveTiles to creating the first post.
“From the time you link your Office 365 to LiveTiles Reach, that’s fairly instantaneous.
“Then it’s a matter of creating the security permissions, but that process was fairly quick. We were happy with that process.
“All of our centers now have visibility. I think that the uptake for people is very good. I love the fact that it was fairly intuitive.”
When the pandemic hit, Kardinia’s early learning centres kept operating.
“The platform worked, people were engaging with it, they were using it and, obviously, when it came to say COVID, policies and procedures, they were able to upload posts and articles about this,” Joe said.
“To have a platform where they could go, ‘Hey, it’s okay, we’re still keeping the doors open’, ’it just alleviated some of the uncertainty.”
Joe also appreciated the fast support offered. When he encountered a problem, his LiveTiles contact “implemented a solution within a few hours”.
“That just gave me confidence, in terms of knowing there’s a development team that is constantly improving the product, that are supporting and that’s great peace of mind.
“But it is funny how you go, ‘Oh, it’d be great to do this.’ And they (LiveTiles) go, “It’s already there actually, have you, have you tried this?’”
Kardinia will keep on encouraging staff to use the platform, and their next step is to use the LiveTiles Reach function more.
“It’s bringing people together because there is a communication platform that we can all use.”