If you’re among the 9 out of 10 organizations worldwide that rely on frontline workers, you will already know first-hand the challenges that come with managing this essential workforce.
You might also understand the complexities of onboarding them remotely, integrating them into your organizational structure and creating an experience for your company that’s inclusive of your frontline teams.
What you might not know, however, is just how strongly frontline workers feel a need to be connected to their organization… and just how few organizations meet their expectations for a meaningful digital employee experience.
Make no mistake, better engagement with your frontline teams makes your business more productive, profitable and attractive as a place to work. As the face of your company, your frontline employees pass those benefits on to customers, too.
However, that can only be achieved by bridging the gap that exists between your organization and your frontline teams.
That’s what an employee communications app like LiveTiles Reach can do.
What is our new frontline app, LiveTiles Reach?
LiveTiles Reach is an employee communications app designed to help internal communications teams connect with mobile-first staff: frontline workers, contractors, freelancers and temps.
It ensures that, even without a computer, frontline workers have access to a rich digital workplace experience that helps them communicate, collaborate and engage with every resource your company has to offer.
In other words, it ensures that you include every employee everywhere. Let’s explore how.
Here are 10 things you need to know about LiveTiles Reach
1. It’s a digital workplace in your pocket
LiveTiles Reach is an employee app that offers a full mobile intranet experience – with the same experience-changing functionalities that are available to your office-based and information workers.
Reach gives your frontline staff access to a responsive communication app with instant messaging and push notifications, an employee social network and file storage and sharing… as well as a whole host of productivity, training and self-service tools.
The important thing is that both you and your employees shape the app to be as useful and meaningful to them as possible.
2. It’s easy to deploy
LiveTiles Reach is designed to be accessible to every employee. If they have a smartphone, they can download the app from their preferred mobile app store.
It’s as simple as that.
3. It’s endlessly customizable
It’s your employee app, and you can build features into it that matter to your employees. With the Reach plugin framework, Viva Connections Cards and Reach Web Parts, you can build embed features as useful as pages for social events, to powerful automation of inventory, expenses and mobile onboarding with Zapier integrations.
There is no feature that can’t be tweaked, customized, added or removed to totally customize your experience.
4. It helps employees find what they want.
Your employee can spend less time searching and more time ‘doing’ with powerful personalization and search tools. They can customize what appears in their feed, opt in and out of communications, and use Elastic Search/Microsoft Search to quickly find the resources, groups and conversations they need.
It ensures what they see on the app is essential, meaningful and helpful – nothing else.
5. It encourages user-generated content
There’s no communication as authentic as employee-led discussions. Easy-to-use tools let them post status updates, create groups, videos, polls and events – and help them engage with one another with social media features they are used to.
(Don’t worry: moderation tools also let you ensure conversations remain productive.)
6. It’s secure
You can’t guarantee the security of your employee’s mobile connection – but you can guarantee that the content they access via Reach is. Authentication with Azure AD, Google, Okta and OpenID, along with data storage in secure GDPR-compliant European servers ensure that sensitive information is only accessible to those who need to see it.
7. It’s a fully-branded experience
You know how vital brand-building is to retaining loyal customers – and the same goes for your employees.
As a ‘white-label’ platform, our employee communications app will transform into your branded hub for your mobile-first teams – ensuring that they don’t need to set foot into an office to be fully immersed in your brand and company culture.