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A Clearbox Consulting Review of LiveTiles’ Employee Experience Platform

LiveTiles

This month, independent Intranet services and consulting company Clearbox Consulting released their 2023 Intranet and Employee Experience Platforms report, a comprehensive and thorough review of thirty of the most used and effective Intranet and employee experience platforms in the market. The report focused on essential aspects such as user interface, frontline support, analytics, and integrations. They assess the products against business scenarios that they have identified and provide an objective score for the platform’s performance. 

Overall, they gave LiveTiles a very favorable score based on the platform’s strongest points. Here are some of the key takeaways: 

  • Well-designed features for navigation and information on the SharePoint intranet. 
  • Ease of access for frontline workers, even without the need for a paid Microsoft license. 
  • A flexible and efficient modular approach with a seamless user experience across all products 
  • A strong analytics and insights platform. 
  • A best-in-class automated employee directory 

Since it is an exhaustive and sweeping document, we summarized the report of LiveTiles platform in this blog for a more succinct and easier to digest review. We directly lifted the quotes that perfectly encapsulate why our platforms perform well against key requirements. 

1. User experience and visual appeal – Score: 4 

“Navigation is especially strong in the SharePoint intranet module that will appeal to large and complex organisations.”  

The LiveTiles platform offers two different intranet experiences: Reach, an employee communications solution optimized for mobile, and a SharePoint-based Intranet platform.  

Both solutions offer a consistent user experience, with news articles and other content presented in a consistent way across both platforms. Navigation is especially strong in the SharePoint intranet module, with the matrix-based navigation that will appeal to large and complex organisations. Clearbox Consulting also appreciates the ‘Everywhere’, a customisable floating navigation bar with shortcuts to content and intranet functionality that showcases LiveTiles’ design principle of “being where the user is”.

2. Mobile and frontline support – Score: 3.5+ 

“Reach has an attractive, card-based user interface with a single-column layout with icons at the bottom of the screen giving access to often used areas.”  

LiveTiles Reach, which is optimized for mobile and frontline and deskless employee requirements, can work together with Microsoft 365 and Azure AD if desired, but a paid Microsoft license is not required. Reach can also be accessed via MS Teams. The Stream feature brings news, events, and social content together in a single feed or employees can personalize their own newsfeeds as desired. Reference and resource-focused content can be targeted to specific profiles for frontline workers. 

Reach provides a basic chat feature that functions on mobile and in the browser, and is also accessible via MS Teams.Another tool is Roll Call, which prompts employees to confirm their safety status in case of emerge