📣Join us at Gartner Digital Workplace Summit on 10-11 June 2024 London,UK

  • 00DAYS
  • 00HRS
  • 00MINS

→ Connect with us there!

We are hiring! – Explore Careers at LiveTiles

LiveTiles Logo Dark
Search
Close this search box.
Request a Demo
LiveTiles Logo Dark
Search
Close this search box.
  • Technology

Solera

Solera Logo

Employees take control of their Office 365 profiles.

  • employees
0
  • Industry
Technology
  • location
Global

The Challenge

Solera had rolled out Office 365 and found the core collaboration applications and Windows had become very photo-centric. This highlighted the poor quality of profiles across the organization, specifically a lack of employee photos and inconsistent profile information.

The Solution

A way new to find people in the organization through an active directory with up-to-date information, including photos, that was easy to implement.

The Result

Through LiveTiles Employee Directory, Solera employees have been able to take control of their profile, resulting in a noticeable reduction in support tickets.

The Challenge

Solera is a global leader in data, applications and services for the insurance and automotive industries. Founded in 2005, the company manages 300 million transactions annually with support from more than 6,500 team members worldwide, and is transforming the way insurance and automotive professionals provide value to their customers.

New system, but old problems

Solera had rolled out Office 365 and found the core collaboration applications and Windows had become very photo-centric. This highlighted the poor quality of profiles across the organization, specifically a lack of employee photos and inconsistent profile information.

The problem was being felt right across the company, with local IT and HR teams tasked with manually managing profile updates.

The Solution

Staying up to date

To overcome their challenges around Office 365 profiles, Solera sought out a
solution that:

  1. provided an easy mechanism for users to upload photos and update personal information
  2. achieved standardization of identities in Active Directory and Office 365
  3. reduced the workload and helpdesk requests related to employee profile updates

Pete and his team were attracted to the LiveTiles Employee Directory service for it’s “… ability to constantly ‘encourage’ users to update their data, though a simple user interface.”

Additionally, the ability to enforce data formats and approvals gave Solera confidence that LiveTiles Employee Directory could deliver the accurate and consistent profiles they wanted.

It empowers the employees to take control of their profile. Essentially, crowdsourcing the upkeep of personal data, and removing the mundane burden from IT, but still with boundaries and controls.

Pete White IT Director, Identity, Messaging & Collaboration @ Solera

The Result

Employees take control

After rolling out LiveTiles Employee Directory across their US based team, the completion of employee photos is at least 3 times better advised Pete. “Visually, the completion of photos is extremely obvious when we’re on conference calls, there are no more blue face icons!”

Employee location details are now “virtually completely populated, and more importantly, standardized”, added Pete.

Through LiveTiles Employee Directory, Solera employees have been able to take control of their profile, resulting in a noticeable reduction in support tickets and the manual IT effort to keep profiles up-to-date.

Having initially rolled out to their US based employees, Solera are about to embark on a global deployment of LiveTiles Employee Directory with the newly released support for multiple domains.

Recent Articles

Related Content

Legal and General finance customer case from LiveTiles
Financial Services

Legal & General

Millions of people around the world can keep their finances on track thanks to tech solutions rolled out at a global, award-winning finance company.
Read More
Jun 17th 2021
Box Hill Institute campus image
Education

Box Hill Institute

As an education organisation that emphasises practical, personal and flexible learning, Box Hill Institute wanted to capitalise on the momentum of its switch to Office 365 at the outset of COVID-19.
Read More
Apr 29th 2021

Sign up for a strategy call and see how LiveTiles can transform your workplace

Book a Strategy Call

Products

Why LiveTiles?

Resources

Support

Partners

Contact

Facebook-f

Our Products

INTRANET

REACH

DIRECTORY

Features

PERSONALIZE

CONTENT CREATION

ANALYTICS

Resources

BLOG

EVENTS

CONTENT LIBRARY