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Solera

Customer Story

Employees take control of their Office 365 profiles.

6,000+

Technology
Global

The Challenge

Solera had rolled out Office 365 and found the core collaboration applications and Windows had become very photo-centric. This highlighted the poor quality of profiles across the organization, specifically a lack of employee photos and inconsistent profile information.

The Solution

A way new to find people in the organization through an active directory with up-to-date information, including photos, that was easy to implement.

The Result

Through LiveTiles Employee Directory, Solera employees have been able to take control of their profile, resulting in a noticeable reduction in support tickets.

Solera is a global leader in data, applications and services for the insurance and automotive industries. Founded in 2005, the company manages 300 million transactions annually with support from more than 6,500 team members worldwide, and is transforming the way insurance and automotive professionals provide value to their customers.

New system, but old problems

Solera had rolled out Office 365 and found the core collaboration applications and Windows had become very photo-centric. This highlighted the poor quality of profiles across the organization, specifically a lack of employee photos and inconsistent profile information.

The problem was being felt right across the company, with local IT and HR teams tasked with manually managing profile updates.

Staying up to date

To overcome their challenges around Office 365 profiles, Solera sought out a
solution that:

  1. provided an easy mechanism for users to upload photos and update personal information
  2. achieved standardization of identities in Active Directory and Office 365
  3. reduced the workload and helpdesk requests related to employee profile updates

Pete and his team were attracted to the LiveTiles Employee Directory service for it’s “… ability to constantly ‘encourage’ users to update their data, though a simple user interface.”

Additionally, the ability to enforce data formats and approvals gave Solera confidence that LiveTiles Employee Directory could deliver the accurate and consistent profiles they wanted.

It empowers the employees to take control of their profile. Essentially, crowdsourcing the upkeep of personal data, and removing the mundane burden from IT, but still with boundaries and controls.

Pete White, IT Director, Identity, Messaging & Collaboration - Solera

Employees take control

After rolling out LiveTiles Employee  Directory across their US based team, the completion of employee photos is at least 3 times better advised Pete. “Visually, the completion of photos is extremely obvious when we’re on conference calls, there are no more blue face icons!”

Employee location details are now “virtually completely populated, and more importantly, standardized”, added Pete.

Through LiveTiles Employee Directory, Solera employees have been able to take control of their profile, resulting in a noticeable reduction in support tickets and the manual IT effort to keep profiles up-to-date.

Having initially rolled out to their US based employees, Solera are about to embark on a global deployment of LiveTiles Employee Directory with the newly released support for multiple domains.

Learn more about how LiveTiles can reshape your company.